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Heart rate tile won't load

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‎01-30-2021 11:34 - last edited on ‎01-31-2021 17:02 by Fitbit Moderator

‎01-30-2021 11:34 - last edited on ‎01-31-2021 17:02 by Fitbit Moderator

I've restarted my phone multiple times to try and fix this. When I click on heart rate from the dashboard in the app I just get a loading wheel. 

 

I've had a few problems with the app (running on Android, phone is a Samsung S20) and I've only had the Charge 4 for a week so I'm pretty disappointed about this.

 

Sometimes when I click on my device in the app I'm also faced with a blank screen and have to restart.

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎01-31-2021 17:02

‎01-31-2021 17:02

Hello @StephOC111, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

View best answer in original post

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3 REPLIES 3

‎01-31-2021 17:02

‎01-31-2021 17:02

Hello @StephOC111, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎02-05-2021 11:39

In response to RicardoFitbit

‎02-05-2021 11:39

Hi, thanks for your response. I've since updated the app and it seems to be behaving itself at the moment.

Best Answer

‎02-05-2021 15:36

In response to StephOC111

‎02-05-2021 15:36

You're welcome @StephOC111, your reply is also appreciated.

 

I'm happy to know that your issue was solved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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