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Help! Can't connect to my Versa watch to my phone.

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‎08-22-2019 21:37

‎08-22-2019 21:37

In my phone's bluetooth settings, it shows my Versa as 'Paired' but the watch says I need to pair my phone. I have no idea what to do. I've exhausted all options I could find online.

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‎08-23-2019 00:00

‎08-23-2019 00:00

Fitbits are unusual in that the pairing needs to be done via the fitbit app rather than via the phone's bluetooth settings. Have you been through the setup process documented at: Help article: How do I set up my tracker?

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‎11-16-2019 20:07

In response to SteveH

‎11-16-2019 20:07

Just got the Versa2 used app to set up put in the code but everytime I try and do anything like change watch face or install apps get told watch not connected

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