Help!!!!

[Dano44]

I have tried connecting my fitbit sense to my android(galaxy s22 ultra) and it ain't happening. Iv restarted my phone and the fitbit. My phone is getting data from it and it sinks but as far as the watch goes it still telling me to connect start the download and iv tried numerous times and it'll see the phone and start to download but acts like it's downloading and then faults out in like 10 min without downloading to even 1%. What am I doing wrong???

[Guy_]

Hi , @Dano44  - you're not doing anything wrong, versions of the new Fitbit App have syncing issues. See if this works for you.

Remove watch Bluetooth entries from the phone (in case they are corrupted), needs only be done once per app version.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on, or other watches that can interfere in the syncing process.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If necessary minimise the app and click the sync popup, or in the Fitbit App run the "Set up a Device" and replace and sync.