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Hike elevation chart meters vs feet bug

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‎11-23-2020 21:03 - last edited on ‎11-24-2020 15:58 by Fitbit Moderator

‎11-23-2020 21:03 - last edited on ‎11-24-2020 15:58 by Fitbit Moderator

I've have a Versa 3 and and Android. I've got my settings set to feet instead of meters. While the elevation gain of my hike and runs is shown in feet, the y axis of the chart is in meters. I think this might be a bug in the Android app. When I log onto my Fitbit account on my desktop, look at the y axis of the chart and it's in feet. Only the Android app shows it in meters.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-24-2020 15:57

‎11-24-2020 15:57

Hi @JavierZ667, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎11-26-2020 17:19

In response to RicardoFitbit

‎11-26-2020 17:19

Hi Ricardo

 

 

Screenshot_20201126-171753.png

This has occurred since I had my Versa 1 on my old Moto G5. I now have a Pixel 4 and a Versa 3 and this error persist. As you can see in the image my elevation gain is in feet. However the y axis is in meters. I know this because the peak i hiked was over 10k feet which is about 3k meters. I tried the steps you mentioned and it did not fix the issue

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