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Hourly Step Goal Disappears

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‎08-29-2018 00:31 - last edited on ‎08-31-2018 05:37 by Fitbit Moderator

‎08-29-2018 00:31 - last edited on ‎08-31-2018 05:37 by Fitbit Moderator

The hourly activity log (250+ steps) is only logged during the current day in Android app, then it disappears. Previous day's show zero.

Considering the big price premium for Fitbit devices we should get better than this!!

 

 

Moderator edit: Clarified subject

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Accepted Solutions

‎08-31-2018 05:31 - edited ‎08-31-2018 05:34

‎08-31-2018 05:31 - edited ‎08-31-2018 05:34

Hello @SunsetRunner.

 

I'd like to take a closer look at what could be going on. 

 

The first thing I'd like for you to try would be to log out and then force close the app. Give it a couple of seconds and then open and log back into the app again. That should force it to reconnect with the servers and download all information again

 

In the meantime please answer these questions:

  • What Fitbit are you using?
  • What phone are you using?
  • When did this start happening?
  • Have you checked on the web Dashboard too?

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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‎08-31-2018 05:31 - edited ‎08-31-2018 05:34

‎08-31-2018 05:31 - edited ‎08-31-2018 05:34

Hello @SunsetRunner.

 

I'd like to take a closer look at what could be going on. 

 

The first thing I'd like for you to try would be to log out and then force close the app. Give it a couple of seconds and then open and log back into the app again. That should force it to reconnect with the servers and download all information again

 

In the meantime please answer these questions:

  • What Fitbit are you using?
  • What phone are you using?
  • When did this start happening?
  • Have you checked on the web Dashboard too?

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes