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Hourly activity disappeared from Fitbit app

ANSWERED

‎04-19-2025 02:36 - last edited on ‎04-19-2025 16:03 by Fitbit Moderator

‎04-19-2025 02:36 - last edited on ‎04-19-2025 16:03 by Fitbit Moderator

Now, as of yesterday, in addition to all the other things this latest firmware upgrade broke.  ALL of my hourly activity has disappeared.

Good job Google!

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Moderator Edit: Clarified subject

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Accepted Solutions

‎04-22-2025 05:49

In response to TheNeilHaley

‎04-22-2025 05:49

Hourly activity came back two days ago.  But, still not working properly.  Fitbit is correct, but the app always seems to be missing one or two hour indicators.

No amount of reconnection attempts works. 

Inspire 3 and the App have become unreliable.

View best answer in original post

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5 REPLIES 5

‎04-19-2025 04:00

‎04-19-2025 04:00

I moved your post to the Android app forum, a better fit for this issue.  This isn't an issue with your Inspire 3.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-19-2025 16:25

In response to LZeeW

‎04-19-2025 16:25

Hi there, @TheNeilHaley. @LZeeW Thanks for your help!

@TheNeilHaley Thanks for bringing this to my attention, and sharing screenshots of your app. I'm sorry for this inconvenience and because your post didn't mention, may I know if the hourly activity is displayed correctly on your Fitbit device? If so, I'd suggest these steps to reconnect your tracker to the Fitbit app:

  1. On your phone, forget your Fitbit device from the Bluetooth settings
  2. Go to your phone's settings, tap Apps > Fitbit > Storage > Clear Cache
  3. Go back to one screen and tap Force Stop
  4. Uninstall the Fitbit app, reboot your phone and reinstall the Fitbit app
  5. Open the Fitbit app and log into your account
  6. Then pull down on the screen to force a manual sync
Best Answer

‎04-19-2025 16:35

In response to LizzyFitbit

‎04-19-2025 16:35

Did that stuff already, didn't work.  Between this and the stuff the firmware "upgrade" broke. Almost nothing is accurate anymore.  

Absolutely shameful what Google has done to Fitbit.

Best Answer

‎04-22-2025 05:49

In response to TheNeilHaley

‎04-22-2025 05:49

Hourly activity came back two days ago.  But, still not working properly.  Fitbit is correct, but the app always seems to be missing one or two hour indicators.

No amount of reconnection attempts works. 

Inspire 3 and the App have become unreliable.

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0 Votes

10 hours ago

In response to TheNeilHaley

10 hours ago

Hi there, @TheNeilHaley.

Thanks for letting me know that the Hourly Activity data returned; however, I'm sorry the hours aren't matching with your Inspire 3. I understand how frustrating this can be and I apologize for the inconvenience.

I wanted to let you know that our team is aware of this issue and they're working to get it fixed soon for all our members. Once I have more information, I'll make sure to update this thread.

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