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Hourly activity on Fitbit doesn't match with app

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‎11-23-2019 18:40 - last edited on ‎11-24-2019 10:55 by Fitbit Moderator

‎11-23-2019 18:40 - last edited on ‎11-24-2019 10:55 by Fitbit Moderator

I've had this happen a few times and it's frustrating. My band will show 13/13 hours of the 250 steps movement but the app will show a different lesser result. Why???

 

Moderator edit: updated subject for clarity

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‎11-24-2019 11:00

‎11-24-2019 11:00

Hi @sweetpea0214. Welcome on board!

 

Thanks for bringing this to my attention. I know how you're feeling about the hourly activity not updating correctly with the app. Let me share that our team is aware about this situation affecting some of our members and they're currently working to bring a solution. Although there isn't a time frame for the fix, be sure to keep the Fitbit app up-to-date so the rest of your information can continue being updated.

 

I'll be around if you have another question.

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