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Fitbit app constantly crashing

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‎11-22-2019 20:53 - last edited on ‎11-24-2019 09:21 by Fitbit Moderator

‎11-22-2019 20:53 - last edited on ‎11-24-2019 09:21 by Fitbit Moderator

5 years - never a problem! NOW, for the last month or so every single time open app, it freezes and crashes. Asks if u want to send feedback - doesn't help. VERY aggravating!!! What is going on with Fitbit? Always a strong advocate, but how with this crap? Can't back garbage!

 

Moderator edit: updated subject for clarity and format

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‎11-24-2019 09:30

‎11-24-2019 09:30

Hi @SunsetRunner. I'm glad to see you here in the Forums. Sorry for the delay.

 

Thanks for bringing this to my attention. I understand how you're feeling since the Fitbit app isn't working and allowing you to check your data. To work on this together, please give a try to the following:

 

  1. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen and tap on force stop.
  3. Uninstall and reinstall the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and try checking your details one more time.

 

If the issue persists and you see an error message, take a screenshot of that and share it with me to continue working with you. For instructions to attach a picture, check this post.

 

Keep me posted.

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