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Fitbit not syncing with Samsung 10

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‎11-21-2019 14:28 - last edited on ‎11-24-2019 09:14 by Fitbit Moderator

‎11-21-2019 14:28 - last edited on ‎11-24-2019 09:14 by Fitbit Moderator

I can not get my samsung 10 to sync to app, if tried deleting it and re starting my watch but nothing works

 

 

Moderator edit: updated subject for clarity

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‎11-24-2019 09:20 - edited ‎11-24-2019 09:21

‎11-24-2019 09:20 - edited ‎11-24-2019 09:21

@Tacvolley Welcome! It's great to see you around! Sorry for the delay in my reply.

 

Let me help you with your Fitbit not syncing with your phone. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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