help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly goals are not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2019 20:23 - last edited on ‎01-10-2019 07:37 by Fitbit Moderator

‎01-09-2019 20:23 - last edited on ‎01-10-2019 07:37 by Fitbit Moderator

Why is the info on my Charger 3 different than on the app?

There is a discrepancy of 2 hours.

Which one is accurate?

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎01-10-2019 07:37

‎01-10-2019 07:37

Welcome to the Forums @CatMat2019.

 

Thanks for bringing this up. Let me help you figure out what is going on.

 

I'd say that the Charge 3 should be correct in this case. Having said that, I'd recommend making sure that the Charge 3 has synced and then try logging out of the app and then back in. That will force all data to be reloaded from the servers and thus get everything working correctly again.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎01-10-2019 16:11

In response to LanuzaFitbit

‎01-10-2019 16:11

Thank you for responding, but what you recommended did not update the app.

Sent from Yahoo Mail on Android
Best Answer
0 Votes

‎01-15-2019 07:14

In response to CatMat2019

‎01-15-2019 07:14

Hello @CatMat2019.

 

I apologize for the delay in my response. Thanks for taking the time to try the steps I recommended.

 

How big is the difference between the Fitbit and your app? Also, when did you notice that this started happening? Knowing this could help me find the best way to move forward.

 

Feel free to reach out with any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes