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Hourly steps not syncing

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‎07-29-2016 02:05

‎07-29-2016 02:05

Hi there, could anyone advise on how to fix/reset this please? All other actions/activities are syncing just not the hourly steps- the fitbit buzzes to tell me I have completed the minimum number but then when I check the phone app it's not registered.
Thank in advance for any help or advice.
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‎08-02-2016 04:43 - edited ‎10-19-2023 03:43

‎08-02-2016 04:43 - edited ‎10-19-2023 03:43

It's nice to see you around the Community @Ells1 Smiley Very Happy! Very strange my friend, but thanks for bring this issue to my attention.

I'd recommend doing the following:

  • Check that your App is up-to-date
  • Log out of your Fitbit App
  • Force quit the App
  • Restart your Alta by following the link that @SunsetRunner shares
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App
Maria | Community Moderator, Fitbit


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