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How I stopped synching issues

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‎07-09-2016 11:05 - last edited on ‎07-21-2016 13:47 by Fitbit Moderator

‎07-09-2016 11:05 - last edited on ‎07-21-2016 13:47 by Fitbit Moderator

My husband and my Fitbits started this sync issue a few months back. A black box message would come up about Bluetooth not being connected or Errors in synching.
They would freeze up or not sync over and over, especually for a few days after up grading. I was about to pitch mine in the trash I was so frustrated.
Anyway, this sounds stupid but I shut my phone down. NOT RESTARTING...that doesn't work . Just manually shut it down, wait at least 30 seconds before turning it back on. IT WORKS EVERY SINGLE DINGLE TIME.
Same goes for my husband's phone, without fail.
Hope it works for you too. It's worth the try.

 

Moderator Edit: All-caps

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3 REPLIES 3

‎07-09-2016 11:06

‎07-09-2016 11:06

My husband and my Fitbits started this sync issue a few months back. A black box message would come up about Bluetooth not being connected or Errors in synching.
They would freeze up or not sync over and over, especually for a few days after up grading. I was about to pitch mine in the trash I was so frustrated.
Anyway, this sounds stupid but I shut my phone down. NOT RESTARTING...that doesn't work . Just manually shut it down, wait at least 30 seconds before turning it back on. IT WORKS EVERY SINGLE DINGLE TIME.
Same goes for my husband's phone, without fail.
Hope it works for you too. It's worth the try.
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0 Votes

‎07-09-2016 19:09

‎07-09-2016 19:09

You're right, that totally worked! Btw, so glad to see you said "my husband and my". People say "and I's" all the time and it's such a pet peeve. I thought I was the only one who knew the correct way to say it. That's how often I hear it! Lol "I's" is never a word, people
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‎08-02-2016 06:52

In response to MsTwila

‎08-02-2016 06:52

Hey @Kat56, let me give you a warm welcome to the Community! so your Flex and your husband's were not syncing, however, by shutting off your phone for 30 seconds, your Flex are syncing fine again, right? if so, let me ask you something else, do you have to repeat that every time that you want to sync? 'cause it isn't normal at all. Your tracker should be normally syncing without doing that. 

@MsTwila do you have the same inconvenience? is it your Flex syncing normal? 

 

I'll be around guys so keep me posted! Woman Happy

 

 

 

 

Heydy | Community Moderator, Fitbit
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