How can I delete weight badges?

[SunsetRunner]

I very stupidly missed a number out when logging my weight and I have now reached 'Goal' I have reset the data best I can but I have gained lots of badges that I cannot remove. Hellllllllppp it's so annoying 🙈😫😂 

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @SunsetRunner, welcome on board. It's good that the community is growing!

Thanks for bringing this to my attention. I understand how you're feeling, but be sure that I'm here to help you out. I've gone ahead and requested a case on your behalf so our Support Team can take a deeper look and help you with the incorrect badges earned. They'll send you an email with more details, keep an eye on your inbox.

If you have any other question, feel free to let me know. 

[NifH]

I just did the exact same thing! I've corrected the weight but I haven't reached goal yet but I gained 2 badges.

[LizzyFitbit]

Hi @NifH. Welcome to the Community Forums. I'm sorry for my delayed response.

Thanks for letting me know that two badges were earned incorrectly, and let me help you with this. I've gone ahead and shared your information to our Support Team so they can created a case on your behalf. You'll receive an email with more details, so keep an eye on your inbox.

Catch you later! 

[NifH]

Thank you, I appreciate that. I contacted someone via Twitter and they said it's corrected but they're still there. The numbers have been have been corrected so that's not why.

[LizzyFitbit]

Hi @NifH. It's great to see you again.

You're welcome. Thanks for keeping me updated, as well for trying to contact us through Twitter. I've been informed by our team that they're working with you via email, so make sure to check your inbox to receive more details about your case. Let me know if you don't see their email in your inbox, spam or junk folders, let me know.

Keep me posted!

[Maxiii]

I am having the same issue as the people above. How do I delete the badges?

[Maxiii]

I want to delete all the badges that were accidently created today. 

[NifH]

I received a few responses that they were working on it but they never did fix the problem and I just quit hearing anything. I have since lost the weight that the one badge was for but there will be no fanfare when I lose this last pound and hit my goal. Unfortunately. Those "little" things mean a lot to most of us. ☹️

I hope you have better luck!

[Corr]

It's not possible to delete these badges yourself, it is not a bug. The only way to delete them is to write an email to the support team.

I made a typing error too a few times and they will erase them for you.

They will also guide you in how to act if you still see the badges after they deleted them (clearing cache etc.)

[LizzyFitbit]

Hi @Maxiii. Welcome to the Forums. @NifH and @Corr, I'm glad to see you here again!

@Maxiii, thanks for bringing this to my attention. While there isn't an option to manually delete them from your account, I've been informed that you already created a case with our Support team. Please keep working with them on this situation.

@NifH, thanks for keeping me updated and I'm sorry that you didn't receive a response from our team. I totally understand how important are these milestones when working towards a goal, and I've shared your details with them so they can give you a hand. Make sure to check your inbox, spam and junk folders.

@Corr, thanks for your great help and I'm glad that your concern was resolved. Hope you continue crashing your goals!

See you around.