12-12-2021
15:15
- last edited on
12-14-2021
13:37
by
RodrigoMFitbit
12-12-2021
15:15
- last edited on
12-14-2021
13:37
by
RodrigoMFitbit
Hi I have a versa fitbit but am having trouble setting a username because when I try to add a username it keeps coming up unable to save proflie at this time . my phone is an android .
Moderator edit: Subject for clarity.
Answered! Go to the Best Answer.
12-14-2021 13:37
12-14-2021 13:37
@Guy_ @gdio53 Thanks for your help.
@gdio53 You are right! User name can only be changed every 60 days.
@LittleEagle Welcome to the forums. Thanks for reaching out regarding your user name and how to change it. In the following article you find the instructions for this action: How do I change my name or user name?. However, I am sure you know them already. Please note that the following is in the aforementioned article:
"Note that you can only change your name or user name once every 60 days, and you can only set your user name with the Fitbit app. Contact customer support to change your name if there's a typo or you didn't authorize a name change."
Given that you recently set up your user name, you are no able to update/change it right away. I appreciate your patience. Have a nice day!
12-13-2021 01:07
12-13-2021 01:07
Hi @LittleEagle - check the permissions for the Fitbit App most likely, press and hold the launch icon and click App info for quick access.
Author | ch, passion for improvement.
12-13-2021 04:52
12-13-2021 04:52
12-13-2021 04:53 - edited 12-13-2021 04:55
12-13-2021 04:53 - edited 12-13-2021 04:55
@LittleEagle- did you try to restart your phone?
It may be your phone was having problems connecting to the network.
Author | ch, passion for improvement.
12-13-2021 05:06
12-13-2021 05:06
12-13-2021 05:07 - edited 12-13-2021 05:10
12-13-2021 05:07 - edited 12-13-2021 05:10
Have you changed your user name recently? I believe you can only change it once every 60 days.
I accidently changed mine and keep trying to change it back, but haven't been able to yet.
Gary D.| Feeding Hills, MA MBG PE
Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3
12-13-2021 05:25
12-13-2021 05:25
12-13-2021 05:33
12-13-2021 05:33
Probably best to contact Fitbit Support directly. They may be able to help you.
(Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.)
Author | ch, passion for improvement.
12-14-2021 13:37
12-14-2021 13:37
@Guy_ @gdio53 Thanks for your help.
@gdio53 You are right! User name can only be changed every 60 days.
@LittleEagle Welcome to the forums. Thanks for reaching out regarding your user name and how to change it. In the following article you find the instructions for this action: How do I change my name or user name?. However, I am sure you know them already. Please note that the following is in the aforementioned article:
"Note that you can only change your name or user name once every 60 days, and you can only set your user name with the Fitbit app. Contact customer support to change your name if there's a typo or you didn't authorize a name change."
Given that you recently set up your user name, you are no able to update/change it right away. I appreciate your patience. Have a nice day!
12-14-2021 13:52
12-14-2021 13:52
I've been trying to change my username back to what I originally had (Gary D.), but keep getting the error message @LittleEagle is receiving. It's been this way for quite a few months, well past the 60 days.
Gary D.| Feeding Hills, MA MBG PE
Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3
12-18-2021 12:09
12-18-2021 12:09
@gdio53 Thanks for your reply and explanation. That is certainly odd. In this case I recommend that you contact the customer support (click here). You can contact them either via chat, email or phone. They will help you out.
Have a nice day!
06-16-2023 06:42
06-16-2023 06:42
Thank you for this, I finally managed to sort my user name in the app.
06-16-2023 12:57