How do I continue with Support regarding Sense 2?

[DJM1969]

I'm experiencing ongoing problems with my 4-month-old Sense 2 and could use some advice on how to proceed with Fitbit support.

Issues Encountered:

1. Syncing Problem: Initially, the device wouldn't sync with the app. I managed to resolve this on my own.

2. GPS Tracking: The main issue is that my Sense 2 rarely picks up or records GPS data for walks, runs, or bike rides.

Steps Taken:

- Followed all troubleshooting steps provided by Fitbit support
- Attempted various fixes, but the problem persists
- Reverted to my old Sense, which tracks GPS without issues

Current Situation:

- Requested a refund due to ongoing problems
- Fitbit support has stopped responding to my inquiries
- I've maintained a polite and cooperative attitude throughout

I'm hesitant about a replacement as I've seen similar issues reported by other Sense 2 users in the forums.

Has anyone else faced similar problems or found effective ways to get Fitbit support to address their concerns? Any suggestions would be greatly appreciated. Thanks in advance for your help!

Moderator Edit: Clarified subject

[RiekoC]

Hello @DJM1969 

I've flagged your post to the Moderators. Although they can't help directly, they often can help get you connected to the right team.

[DJM1969]

Thank you Rieko it is really appreciated.

[LizzyFitbit]

Hi there, @DJM1969. @RiekoC Thanks for the heads up!

@DJM1969 Thanks for joining the community forums and sharing this detailed information. I understand how frustrating this has been for you and appreciate your feedback as it'll help us to continue working on our services.

I contacted our Support team to forward your comments and I was told they already sent you an email with more information. If you haven't done so, please check your inbox, spam or junk folders, and reply back to them if you have any more questions about your case. That way you can keep receiving assistance.