How to add Mobiletrack

[Andrea562]

I accidentally deleted mobiletrack. How can I get it back?

I have already a device so this doesn't work for me: If you already have a Fitbit account, log into the app and tap or click the Account icon (). Choose the option for setting up a new device and follow the MobileTrack instructions.

I have a Alta HR.

Moderator Edit: Clarified subject

[Rich_Laue · Accepted solution]

As long as your phone has the supporting hardware, it should work 

After tapping add device, scroll to the bottom of the page.

[NatalieDi]

Hi Rich

I have the same issue..was playing around and chose "unpair" for MobileTrack.Now I can't get it back. When I follow the above described solution ( also in the fitbit guide) I just get the notification that I already have a fitbit device set up. When I then still ho ahead and pick my Alta HR again, it sets it up agzin but still no MobileTrack.

Can you please provide some more detail on how to get it back?

[Rich_Laue]

[NatalieDi]

Ok, thanks. So that last one "MobileTrack" I do not have. @ErickFitbit what can I/ you do about that?

[Rich_Laue]

If your Fitbit app doesn't have mobile track, it usually means that the phone doesn't have the needed hardware for mobile track to work. Have you checked your phone in the list of devices. When a question is asked about a device, it can be helpful to include the model of the device that the question is about. 

[NatalieDi]

Hi Rich

I mentioned that I had it before under my Account and then I unpaired it. So my device should support it I would say. My question is how to get it back.Btw, it's a Galaxy S6.



Verzonden vanaf mijn Samsung Galaxy-smartphone.

[Rich_Laue]

Not knowing how long ago "before" was, and not knowing what phone we are talking about, I can't say if you should have it. Have you checked the link I posted above?

At one time the Fitbit app, did the recording of the steps for r mobiletrack. This mode uses a lot of processing power. Fitbit now uses hardware on the phone and if the phone doesn't have the required hardware, then mobiletrack will not be available.

My first thought would be to check the list.

[NatalieDi]

Hi

Before was yesterday. I never had to check if MobileTrack was unser Installibg a new device since it was already there.
I did check the list of compatible devices, even before yiu mentioned it, and my device is on it.
So anyone any ideas? qanyone from fitbit? @ErickFitbit



Verzonden vanaf mijn Samsung Galaxy-smartphone.

[NatalieDi]

Ok, thanks. So that last one "MobileTrack" I do not have. @ErickFitbit what can I/ you do about that?

[Rich_Laue]

@NatalieDi according to the devices page, mobile track is not supported by the S6.

Apparently it does not have the required hardware, for now there isn't really much that can be done without buying a different pjone

[dlalva1]

I have the Galaxy Note 8, which is on the list of devices but the MobileTrack is not on my list for adding the tracker...any suggestions???

[Rich_Laue]

@dlalva1 when I go to the page for your phone,  I do not see Mobile Track listed as a compatible feature. 

Mobile Ruin is listed,  but Mobile Track requires the phone to have a specific type of hardware and apparently your phone does not have this. 

[MrslBoa]

Hello Galaxy S6, Galaxy S7(my phone) and Note 8 are listed under the supported mobiltrack devices. despite that it is not available to select under devices when you click add new device. There must be a bug, Mobiletracker is not available anymore under the  add devices. please bring it back for my Galaxy S7.

Note:  MobileRun is supported for Galaxy S6, Galaxy s7, Note 8 as well.

• MobileRun®

  Enhance runs, walks and hikes by using the Fitbit app on your smartphone to track pace, time and distance. You can also control your music and use voice cues to stay in command.

[Rich_Laue]

Hello @MrslBoa you are asking about Mobile Track and displaying the information on Mobile Run.

Mobile track is when the phone is used to track the users steps when the Fitbit tracker I'd not on the arm.

Mobile Run is when the Fitbit App is used to track a Run-Walk-Hike inplace of using the multisport mode are the auto detect in the tracker.

Your Fitbit app supports Mobile run your phone does not support mobile track. What is ot that you want the phone to do with mobile track?

For mobile run

[Jjr92]

I am having the same problem with my note 9. It clearly says mobile track is supported. Any ideas?

[Rich_Laue]

Hello @Jjr92 

Please press add device, found in your arguings then scroll up. Do you see mobile track. 

[Jjr92]

I see Set up a device, but the add a phone option is not there. 

[Rich_Laue]

It will not say add a phone but will be MobileTrack. 

[Jjr92]

Unfortunately I do not see MobileTrack either. This is everything listed. Interestingly if I am signed out of my account, click join Fitbit, the MobileTrack option is available.