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How to delete Premium content

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‎04-28-2020 11:22 - last edited on ‎05-03-2020 18:15 by Fitbit Moderator

‎04-28-2020 11:22 - last edited on ‎05-03-2020 18:15 by Fitbit Moderator

My android phone runs on 6.0 apparently the premium content is not compatible with my phone, but the guided programs show up on the "today" section of my app.

How do I delete them? The app won't let me open them so I cannot quit the programs.

I have tried all the suggestions from the "help" chat. (Which was not helpful at all.)

There is no access through the website. This is a pain in the a$$.

Maybe Fitbit can roll out a web platform like most other tech places. That would actually be really helpful.

 

Moderator edit: Subject for clarity 

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‎05-03-2020 18:14

‎05-03-2020 18:14

Hi @KatyRose, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit app and the Premium content, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that at this moment it's not possible to remove such features from the Fitbit app. We are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you have any additional questions, I'll be around. 

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