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Not receiving notifications on Versa 2 with Huawei P30 Pro

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‎04-28-2020 13:48 - last edited on ‎05-03-2020 16:42 by Fitbit Moderator

‎04-28-2020 13:48 - last edited on ‎05-03-2020 16:42 by Fitbit Moderator

I got a fitbit versa 2 yesterday and at the start I got it up and running with me getting notification from my phone to the watch.. Then it said I couldnt receive messages.. Then it worked again after restarting Bluetooth and switching my phone on and off. Now its not working again. Can my watch not receive notifications from my watch?  Thanks 

 

Moderator edit: Subject for clarity 

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‎05-03-2020 16:41

‎05-03-2020 16:41

Hi @LouiseBurnett, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate the details that were shared in your post and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep me posted and let me know if the issue persists.

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