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How to delete weight loss trophies accidentally earned?

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‎08-20-2020 18:32 - last edited on ‎08-21-2020 11:52 by Fitbit Moderator

‎08-20-2020 18:32 - last edited on ‎08-21-2020 11:52 by Fitbit Moderator

I was logging my weight and I accidentally left a number off (I meant to enter 189.4 I actually entered 18.4,) now I have 180lb weight loss trophies and I don't know how to fix it, I deleted the log but the trophies are still there. 

 

Moderator Edit: Clarified subject

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‎08-21-2020 00:46

‎08-21-2020 00:46

Hi @Tokahontas 

You cannot delete these badges yourself. Just send an email to support and list the badges you would like to be deleted.

Normally they will help you out quickly. Given the current Corona situation it might take a little longer.

(Broken Fitbits One, Charge 2 and 3). Using Charge 4 and Garmin fēnix 6. App vs 4.39.2. Android 14

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2 REPLIES 2

‎08-21-2020 00:46

‎08-21-2020 00:46

Hi @Tokahontas 

You cannot delete these badges yourself. Just send an email to support and list the badges you would like to be deleted.

Normally they will help you out quickly. Given the current Corona situation it might take a little longer.

(Broken Fitbits One, Charge 2 and 3). Using Charge 4 and Garmin fēnix 6. App vs 4.39.2. Android 14
Best Answer

‎08-21-2020 07:10

In response to Corr

‎08-21-2020 07:10

I have the same problem. I presented the problem on chat - so far no effect. If the e-mail is at what address, if the support address comes with feedback that the e-mail help is no longer available.

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