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How to know which Fitbit device I have

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‎09-13-2021 08:28 - last edited on ‎09-13-2021 08:56 by Fitbit Moderator

‎09-13-2021 08:28 - last edited on ‎09-13-2021 08:56 by Fitbit Moderator

Hello everyone, I do have a question about this Fitbit I got. Haven't used it in a few never had the app before it worked fine, time was already set. Now it's not but I don't know what kind of Fitbit I have and I don't have the plug in for it can I buy one for it? Like just the plug in it self? 

 

Moderator Edit: Clarified subject and formatting

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‎09-13-2021 09:01

‎09-13-2021 09:01

Welcome to the Community, @GelatoPaqui. Thanks for joining us!

 

I recommend you to check our user's manual site where you can see a list of our devices and find out which one you have. You can buy a charging cable from our web store or from one of our authorized retailers.

 

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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‎09-15-2021 06:23

‎09-15-2021 06:23

Hi @GelatoPaqui  you figure out what it was? If the time was set, it probably isn't a Fitbit. If you never set it up and/or the battery is dead, there would be no time showing on the thing. 

Stepping in the U.S.A. since September 2013. Android 14

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