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How to manually add stats if my device didn't synced them?

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‎02-23-2020 06:41 - last edited on ‎02-24-2020 12:20 by Fitbit Moderator

‎02-23-2020 06:41 - last edited on ‎02-24-2020 12:20 by Fitbit Moderator

For whatever reason Fitbit didnt sync 11000 steps yesterday. Can I  manually put these in?

 

Moderator edit: Subject for clarity 

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‎02-24-2020 12:19

‎02-24-2020 12:19

Hi @Karin602, welcome to the Community Forums! Thanks for your post.

 

Seems odd that your device didn't sync your steps, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device and Fitbit are you using? This issue only affects steps or other stats? To manually log the information that was unfortunately not synced, please check the information that's specified on our help article: How do I add, edit, or delete Fitbit data and activities? 

 

Keep me posted and let me know if you have any additional questions. 

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‎02-24-2020 20:54

‎02-24-2020 20:54

Charge 3. First time it didn't sync but sometimes when I put in to sync it has trouble finding device but then comes through okay. It's pretty old and purchased used. Might be time to think about upgrading.

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‎02-25-2020 01:39

‎02-25-2020 01:39

Mines hasnt synced since 23rd. Keeps saying device not found! 

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