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Syncing errors and not updating data correctly

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‎02-21-2020 15:01

‎02-21-2020 15:01

My fitbit alta hr is not syncing all of my data to the app, It will not show my sleep score for the day nor will it update my heart rate for the day. Also when i input that i did a workout it doesn't automatically register as a workout and my active minutes reads correctly but when i input that i did a workout i the active minutes says 10 minutes. I looked back on my activity from yesterday and I'm 100% sure that I had over 9-10 thousand steps and well over 4 miles into the app and now its reading that I only had about 7thousand steps and about 3.5 miles. What is going on!!! I had a hard enough time just getting the app to find my fitbit and them Fitbit to sync, now I'm getting mixed Information on the app or no info at all this has been happening for awhile and I'm getting annoyed. My samsung also  just did 2 updates recently.

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4 REPLIES 4

‎02-24-2020 14:40

‎02-24-2020 14:40

Hello @Autumn.Ratzlaff, welcome to the Community Forums!

 

First, I'd like to apologize for the delay in responding your post. As it turns out, in your post you mention that your device is not syncing all of your data to the Fitbit app but then you mentioned that data was synced but not accurately, therefore and to better assist you, can you please clarify the actual issue you're experiencing? Is your Alta HR syncing or not? If it's syncing, the information that's tracked with it is accurate but the one that's synced is not? More information will be appreciated. 

 

Looking forward to your reply.

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‎02-24-2020 15:40

In response to RicardoFitbit

‎02-24-2020 15:40

Seems to have worked itself out thanks.

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‎02-24-2020 18:40

In response to Autumn.Ratzlaff

‎02-24-2020 18:40

Your update is appreciated @Autumn.Ratzlaff.

 

I'm happy to know that your device is working as the way it was designed. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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‎02-24-2020 20:00

In response to RicardoFitbit

‎02-24-2020 20:00

My mile is not syncing with my Versa light.. Most frustrating as I'm working out hard and its critical for me to work out my calorie intake after all this is why my children bought the fitbit 3 for me! 

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