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How to reset App?

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‎02-13-2018 21:53

‎02-13-2018 21:53

Hi there,

I'll be receiving my fitbit charge 2 in the mail today and just realised that I have downloaded and tried the fitbit app last November, so there's old data on my account which I want to get rid of. I can't figure out how to reset the account though. Please help?! Thanks!!

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2 REPLIES 2

‎02-13-2018 23:59

‎02-13-2018 23:59

The easiest option would be to set up a new account using a different email.

 

If you'd rather use the same email then you could go into your old account and change the email address freeing the original one up to create a new account.

 

Alternatively you can just get your old account cleared but you need to do this via customer support: contact.fitbit.com

 

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‎06-22-2021 04:35

‎06-22-2021 04:35

Go to app

account settings

clear data 

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