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How to set up a new account?

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‎09-06-2023 04:45 - last edited on ‎09-06-2023 12:45 by Fitbit Moderator

‎09-06-2023 04:45 - last edited on ‎09-06-2023 12:45 by Fitbit Moderator

I'm trying to set up the versa 2 on a new account. However my choices are to sign in with fitbit or sign in with Google. There is no option to create a new account. Can anyone help?

Best Answer
3 REPLIES 3

‎09-06-2023 05:22

‎09-06-2023 05:22

@Krisconn1215 

I believe new accounts will need to be setup using your Google account.  No more option to use another email address.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎09-06-2023 12:45

‎09-06-2023 12:45

@gdio53 Thanks for your input. 

@Krisconn1215 Welcome to the forums. Thanks for reaching out about how to create a new account. In order to create one, you either sign in with Google or use an old Fitbit account which will eventually need a conversion to a google account. I guess this is to integrate the Google single log in with Fitbit, given that Fitbit is now part of Google. You di have the option to create a new Fitbit account with the help of a Google account. Thanks for your understanding. 

RodrigoM | Community Moderator, Fitbit

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0 Votes

‎09-08-2023 18:42

In response to RodrigoMFitbit

‎09-08-2023 18:42

@Krisconn1215 

  • Tap on, Log in with Google. 
  • Choose your Google ID
  • You will get a message, Looks like you are new
  • Do you want to create an account, or move an account to Google. 
  • Your choice 
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