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Huawei P20 pro

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‎09-02-2018 05:19 - edited ‎09-02-2018 05:20

‎09-02-2018 05:19 - edited ‎09-02-2018 05:20

I've just switched from a Samsung to Huawei, I innocently assumed that this wouldn't be a problem, am I correct in thinking that I'll no longer receive my notifications, if this is the case I'm very disappointed, I've switched to a better phne and am unsure why it would affect how my Fitbit works, this is very bad news 🙁

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‎09-03-2018 05:08

‎09-03-2018 05:08

Welcome to the Forums @daftydawn

 

It is very possible that this is happening because the Huawei P20 is not part of the supported devices list. This means that the app is not fully optimized to work with that phone so maybe an update caused further optimization issues.

 

It is possible that it can work as long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, but we cannot guarantee it. If you haven't, some users have mentioned that following the steps in this article has helped them when using phones that aren't on the list. Maybe you could give it a shot.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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