I can't add friends from my contacts

[Boricuaindahous]

I can't add my friends from my contacts, i have a charge 2

[Skagirl72]

I's this a new issue for you?  We're you able to add friends in the past? How old is your account?

[Boricuaindahous]

Hello Skagirl72 

I'm new to this so it's the 1st time i set my account, i even link it to the computer but still no go and my account is about 2 weeks old.

Thank you so much

Miguel

[Skagirl72]

HI @Boricuaindahous.  Sorry it took a while for me to respond. I was on a long work stretch.  If you are still having issues maybe I can help.  See screen shots and instructions below.

1. Click on the 3 horizontal lines next to "Dashboard"

2. Click on "Friends"

 3. Click on the icon on the lower right hand of the screen with a picture of a person and a plus sign.

4. Here is where you invite your friends.  The app will pull the information from your contacts to send out emails under the contact tab.  If you have friends with fitbits on fb you should be able to find them under that tab.  Finally, if you can't find your friends under either tab then you can manually enter in their email address under the last tab "email".  It is important to note that just because you have the correct email of your friend when you send out the invite they will not get an in app invite if they didn't use that email to create their fitbit account.  You will need to ask them for their fitbit email.  This is a common mistake because people create multiple email accounts.

I hope that helped.  

[RobertoME · Accepted solution]

Hi there @Boricuaindahous, good to see you have joined to our Fitbit Community. I wonder if you were able to add friends to your Fitbit account? The steps kindly shared by @Skagirl72 are great to address your query so I wonder if the issue persists.

I'll be around if you need more help. Catch ya later.