I can't change my profile picture

[Lauriek60]

Unable to change my profile pictures.  When I click on the red camera, nothing happens.  Used to be able to change them. Any suggestions?

Moderator edit: subject for clarity

[Rich_Laue]

What phone are you using @Lauriek60 or are you changing the picture from the web interface. 

How do I manage my Fitbit profile?

[LizzyFitbit]

Hi @Lauriek60. Welcome on board. @Rich_Laue Thanks for your great help.

@Lauriek60 I've moved your post to the Android App board as there are more chances to get related replies here. If you've not done so, please give a try to the suggestions shared by @Rich_Laue and keeps us posted with the outcome.

Hope this helps.

[Lauriek60]

I have a Galaxy A51.  I usually just use pictures in my gallery, but when I tap the red camera it just kinda blinks and doesn't give any options to select anything.  Thanks....

[LizzyFitbit]

@Lauriek60 It's good to see you here again.

Thanks for getting back with the requested information. This is odd and to work on this together, please give a try to the following steps:

1. Log out from the Fitbit app.
2. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap Force Stop and reboot your phone.
4. Open the Fitbit app and log back into your account.
5. Tap your profile picture and then the tile with your name.
6. Tap the camera icon, chose one photo and tap Save.

[Lauriek60]

I followed all the steps you advised me to do and I still have the same problem. The red camera just blinks when I tap it 😥

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android

[Rich_Laue]

Then try it through a ' web browser.