help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't login to my app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2019 16:41

‎07-23-2019 16:41

When I try to login in, I get an error message that says I have an invalid email or password. I know they are both correct. I have uninstalled and reinstalled the app. Any suggestions would be greatly appreciated. 

Best Answer
0 Votes
1 REPLY 1

‎07-23-2019 20:10

‎07-23-2019 20:10

My thought would be to go to your profile and check your email address. Then check your password manager for your Fitbit password and copy paste it. 

Or type the password in a location where you can see each character then copy and paste. 

Best Answer
0 Votes