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I can't sync my Fitbit device

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‎05-23-2020 10:45 - last edited on ‎05-25-2020 09:21 by Fitbit Moderator

‎05-23-2020 10:45 - last edited on ‎05-25-2020 09:21 by Fitbit Moderator

WhTs the problem  now !.

 

 

Moderator edit: format

Best Answer
3 REPLIES 3

‎05-23-2020 11:13

‎05-23-2020 11:13

Servers...why they can't be more honest and say so instead of telling people to uninstall the app, reboot everything etc etc

Best Answer

‎05-25-2020 09:13

In response to AwfullyO

‎05-25-2020 09:13

Maybe, @Fountain.K what is not having and do you get an error message?

Best Answer

‎05-25-2020 09:19

In response to Rich_Laue

‎05-25-2020 09:19

Hi @Fountain.K @AwfullyO, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit devices are not syncing. I totally understand how you guys feel about this. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

As my friend @Rich_Laue, asked, please let us know if you guys get any error message when your devices try to sync your data. Also. let us know what is the model of your Fitbit devices.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Looking forward to your response.

JuanJo | Community Moderator

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