help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I cannot see my walking route in Fitbit App

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

I recorded a walk on my Pixel 4 watch using the watch GPS. After syncing, all stats for the walk were present in the Fitbit app but I could find no visible track. The track IS present in my Garmin Connect app, so the watch has recorded the exercise properly and sent the data to my phone.

All software is current, I'm using Pixel 8 phone.

I'm a new user of Fitbit and this is a new pixel watch. I've been a long time user of Garmin.

 

Moderator edit: clarified subject.

Best Answer
0 Votes
2 REPLIES 2

4 hours ago

4 hours ago

Hi, @PeteCol welcome to the community. May I suggest you review the permissions set in the Fitbit app on your phone? From "Settings" on your phone>Apps>Fitbit>permissions>check that "Location" is allowed. Let us know how you get on by posting here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

2 hours ago

In response to Gr4ndp4

2 hours ago

I now have the tracks in Fitbit, thanks! Just to make sure I factory reset the watch, reinstalled Fitbit and did as you suggested.

All good, thanks again 👍

 

Now if.ypu can just fix Google Wallet payment cards is better all set 🤔

Best Answer
0 Votes