I cannot share a photo with my dashboard stats

[Walicey]

 I am currently running 2.77 and cannot upload my stats using a photo. 

When I go to chose the camera option this bumps me to the exercise view again  I cannot even go to the gallery.

Any help would be much appreciated. 

[LanuzaFitbit]

Welcome to the Forums @Walicey!

Thanks for bringing this up!

It is possible that this could've happened because the app had some issues. I'd recommend that you try to force close the Fitbit app and log out. Then open the app and log back in and give it another shot. This should force the app to reload everything and thus might fix this issue.

Let me know if you have any further questions.

[Stephgo]

I am also having this issue .I have tried restarting, force closing and uninstalling and it's still not working. I have the most recent version of the app and am using a BlackBerry key2 . 

[Walicey]

Hi @LanuzaFitbit,

Thanks for the help. 

Unfortunately this still has not worked!

I have followed your instructions and still no luck. It is still not letting me share a photo.

Any further suggestions? 

[LanuzaFitbit]

Hey @Walicey. Welcome to the Forums @Stephgo.

@Stephgo Thanks for sharing all of the steps that you have tried.

@Walicey Thanks for letting me know. 

Do you have access to another phone to try and test the option in another device? It would be interesting to know if it is related to the device or the account.

Also, please let me know the following:

• What phone are you using?
• What Android version is it running?
• Has this feature ever worked in the past? If so, when did it start to malfunction?

Look forward to your reply.