I get 'no network connection' 'password or login incorrect'

[FOFB]

I get 'no network connection' 'password or login incorrect'

Can log onto laptop but not on android Samsung s7

Stopped working overnight. reinstalled app and no joy

[#2]

I get 'no network connection' 'password or login incorrect'

Can log onto laptop but not on android Samsung s7

Stopped working overnight. reinstalled app and no joy

[RobertoME]

Hello @FOFB, welcome aboard to the Fitbit Community! I'm wondering how it goes, were you able to access to your Fitbit account through your phone?

Sometimes as a workaround turning your internet Off and On on your phone may do the trick to access your account. In case the issue persists it won't hurt to give it a try.

Also if the issue persists, try the following steps: Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Sometimes resetting the password from your computer will enable the access again on your Fitbit app too.

Hope any of these suggestion helps in case you are not able to access to your account. See you later!