I rarely get a notification

[zaxdad]

I have a Versa. I've tried it with both an Essential phone and a Samsung S8. I rarely get a notification. Phone calls aren't notified. Sometimes if I reboot the watch I'll get a few notifications for a few minutes. I returned my first Versa figuring it was defective. The second one has the same issues.

Any suggestions?

Thanks

Moderator edit: subject updated for clarity 

[DavideFitbit]

Hello @zaxdad, it's good to see you around in the forums for the first time, welcome.  Sorry for the late reply. 

Thank you for all the information about your Versa that is not receiving the notifications. Before considering other options, please make sure to check all the necessary requirements and if you already tried all the steps listed here to resolve problems with notifications. 

Also, be sure to check if the mobile device you're using is listed here as a compatible device with the Fitbit app. I've confirmed the S8 is compatible, but you can look for the other models to ensure they're compatible as well. 

Please keep me posted. 

[zaxdad]

Hi David.
Thanks for your reply. I started using a Samsung S9+ yesterday. Same issues. I tried all the steps in the post. I get about 1 out of 10 notifications. I’m just perplexed. Are Versa’s known for having this sort of issue? It’s my second one with all the same issues.
Thanks,
Howard

Sent from Mail for Windows 10

[DavideFitbit]

Hello @zaxdad, thank you for your reply and confirming that you already tried the suggested steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted.