I would like to know

[Tricky59]

I am still waiting for someone from fitbit to explain to me why they want us the people pay for a premium account when the free stuff DOES NOT WORK all the time. There are section that do not post results on a regular basis. I have asked this same question before and it seems fitbit will not or can not answer me

[LZeeW]

Hello @Tricky59 and welcome to the Community.  I see from your profile that you posted this same question in the Premium forum.  This is a customer-to-customer Help site.  Your post is vague and seems like you are venting rather than asking for help.  What "free stuff" doesn't work for you?  Are you an Android or an iPhone user?  From time to time there are issues that are platform specific.  Sometimes the best help will come from Support.  More information will help.

[Tricky59]

• I am not venting I just want to know I have android and I am talking about oxygen level sometime records sometimes not same as stress levels, sleep score, health metrics you know the basic stuff that comes with the fitbit

[Tricky59]

And health metrics also 

[LZeeW]

@Tricky59   I am moving your post to the Android forum.  I think it is a better fit.  I don't have any of the issues you describe with my iPhone.  I also suggest that you browse the Android forum to see if other users report issues with the same model phone as yours.  Like I wrote, this is a customer-to-customer help site that is monitored by Fitbit moderators.  If you can't find answers, then try contacting Support.