Icon disappeared

[Bmyers1972]

Hi,

After performing the update this morning, my icon has disappeared.

It is not listed on my device at all!

The only way I can find to launch the app is to go into google play , and open from there.

Phone is a Sony Xperia M2

I've tried rebooting, but it didn;t fix anything.

If I re-install the app, will I lose my badges, awards, current challenges?

[SunsetRunner · Accepted solution]

All your data is safe onto your Fitbit Account @Bmyers1972

When in the Google Play Store, viewing the app's page, there's a button to uninstall before reinstalling freshly from the app store.

[Bmyers1972 · Accepted solution]

All fixed thanks for your help 

[SunsetRunner · Accepted solution]

@Bmyers1972

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipies and much more.

[Bmyers1972 · Accepted solution]

Will do thanks

[MarreFitbit · Accepted solution]

Hey my friend @Bmyers1972 , would you mind to share what you did in order to bring the Fitbit icon back? I've the same issue with my iPhone, but I friend on mine fixed for me lol.. what was the trick?

[Bmyers1972 · Accepted solution]

Hi MarreFitbit,

To bring the icon back I opened the Google Play store, and then uninstalled and re-installed the app from the Google Play store.

All of my data and current challenges were retained and I didn't lose any data / configuration. The icon appeared back on my home screen 🙂

[MarreFitbit]

Thanks for the the info my friend , now I know how to bring my icon back.

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!