05-26-2016 04:14
05-26-2016 04:14
Hi,
After performing the update this morning, my icon has disappeared.
It is not listed on my device at all!
The only way I can find to launch the app is to go into google play , and open from there.
Phone is a Sony Xperia M2
I've tried rebooting, but it didn;t fix anything.
If I re-install the app, will I lose my badges, awards, current challenges?
Answered! Go to the Best Answer.
05-26-2016 05:23
05-26-2016 05:23
All your data is safe onto your Fitbit Account @Bmyers1972
When in the Google Play Store, viewing the app's page, there's a button to uninstall before reinstalling freshly from the app store.
05-26-2016 23:37
05-26-2016 23:37
All fixed thanks for your help
05-27-2016 06:20
05-27-2016 06:20
Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipies and much more.
05-27-2016 06:24
05-28-2016 10:50
05-28-2016 10:50
Hey my friend @Bmyers1972 , would you mind to share what you did in order to bring the Fitbit icon back? I've the same issue with my iPhone, but I friend on mine fixed for me lol.. what was the trick?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-31-2016 02:01
05-31-2016 02:01
Hi MarreFitbit,
To bring the icon back I opened the Google Play store, and then uninstalled and re-installed the app from the Google Play store.
All of my data and current challenges were retained and I didn't lose any data / configuration. The icon appeared back on my home screen 🙂
05-26-2016 05:23
05-26-2016 05:23
All your data is safe onto your Fitbit Account @Bmyers1972
When in the Google Play Store, viewing the app's page, there's a button to uninstall before reinstalling freshly from the app store.
05-26-2016 23:37
05-26-2016 23:37
All fixed thanks for your help
05-27-2016 06:20
05-27-2016 06:20
Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipies and much more.
05-27-2016 06:24
05-28-2016 10:50
05-28-2016 10:50
Hey my friend @Bmyers1972 , would you mind to share what you did in order to bring the Fitbit icon back? I've the same issue with my iPhone, but I friend on mine fixed for me lol.. what was the trick?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-31-2016 02:01
05-31-2016 02:01
Hi MarreFitbit,
To bring the icon back I opened the Google Play store, and then uninstalled and re-installed the app from the Google Play store.
All of my data and current challenges were retained and I didn't lose any data / configuration. The icon appeared back on my home screen 🙂
05-31-2016 04:53
05-31-2016 04:53
Thanks for the the info my friend , now I know how to bring my icon back.
Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.
Happy stepping!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...