help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

If the Samsung a5 2017 supported?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2019 03:21 - last edited on ‎01-15-2019 04:46 by Fitbit Moderator

‎01-14-2019 03:21 - last edited on ‎01-15-2019 04:46 by Fitbit Moderator

Hi there. I'm returning my charge 3 after having issues with it syncing with my Samsung a5 2017 phone. Can you tell me what fitbit devices are compatible so I can buy a replacement?

 

 

Moderator edit: Clarified subject

Best Answer
4 REPLIES 4

‎01-15-2019 04:46

‎01-15-2019 04:46

Welcome to the Forums @Teresa9828.

 

Let me answer your question. 

 

In this case the Galaxy A5 is not a supported devices. You can click here to see the full list of devices. In this case it is not what Fitbit devices are compatible to what Android phone but what Android phone is compatible with the Fitbit app.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. 

 

Let me know if there is anything else I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎01-15-2020 15:05

In response to LanuzaFitbit

‎01-15-2020 15:05

My fitbit doesn't sync with my Samsung a5....Will that ever change?

 

 

 

Best Answer
0 Votes

‎05-03-2020 11:01

In response to Kanta

‎05-03-2020 11:01

I got my Charge 2 in December 2018 and it worked fine with my Samsung A5 2017 until Jan 20. Now it's a problem syncing regularly. I assume it's some update Fitbit has done. I'm not getting a new phone to get a glorified pedometer to function. I won't buy a fitbit again. 

Best Answer
0 Votes

‎07-07-2020 10:15

‎07-07-2020 10:15

We recently bought 2 fitbit inspire hr my wife has a new xioami phone and I have a Samsung 2017a5 and we are both experiencing sync problems and we have decided to send the fitbits back and replace them with our previous watch which worked without fail. 

Best Answer
0 Votes