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Incorrect day on Pixel Watch stats but correct time on clock face

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‎11-27-2022 23:31 - last edited on ‎11-29-2022 09:34 by Moderator Alum

‎11-27-2022 23:31 - last edited on ‎11-29-2022 09:34 by Moderator Alum

Hi,

The Fitbit app on my Pixel watch is displaying the wrong day.

It's currently Monday 28th November, my watch reflects this, however my Fitbit app has Tuesday highlighted.

How do I get Fitbit to highlight the correct day?

Could this be what is causing the heart rate sync issues?

 

PXL_20221128_072854774.jpg

 

Moderator Edit: Clarified subject

 

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‎11-28-2022 20:38 - last edited on ‎09-07-2024 07:30 by Fitbit Moderator

‎11-28-2022 20:38 - last edited on ‎09-07-2024 07:30 by Fitbit Moderator

Hi there, @Liamr685. Nice to see you around the Fitbit Community Forums. Thanks for sharing the picture of your Pixel Watch.

Usually when your device shows an incorrect time or date, if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit app will update the time and date on your watch according to the time on the device you're syncing with.

Also, note that the time and date on your watch may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Pixel Watch is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on the Fitbit app?

Please, also confirm if the time and date on your watch clock face is correct but only the date on that specific stat is incorrect. About the issue with your heart rate, I'll update that thread as soon as I have more details about it. For now, I don't think this might be related.

Hope this helps.

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4 REPLIES 4

‎11-28-2022 20:38 - last edited on ‎09-07-2024 07:30 by Fitbit Moderator

‎11-28-2022 20:38 - last edited on ‎09-07-2024 07:30 by Fitbit Moderator

Hi there, @Liamr685. Nice to see you around the Fitbit Community Forums. Thanks for sharing the picture of your Pixel Watch.

Usually when your device shows an incorrect time or date, if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit app will update the time and date on your watch according to the time on the device you're syncing with.

Also, note that the time and date on your watch may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Pixel Watch is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on the Fitbit app?

Please, also confirm if the time and date on your watch clock face is correct but only the date on that specific stat is incorrect. About the issue with your heart rate, I'll update that thread as soon as I have more details about it. For now, I don't think this might be related.

Hope this helps.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎11-28-2022 21:38

In response to YojanaFitbit

‎11-28-2022 21:38

Hi,

 

I can confirm time and date on watch and phone are correct.

 

I have had a chat with Fitbit support via the app and we tried everything to get Fitbit today to show the correct day. Unfortunately none of the suggestions worked.

Best Answer

‎11-29-2022 13:38

In response to Liamr685

‎11-29-2022 13:38

Hello @Liamr685  it's the same with me as with you. But I think it's just a visual bug. My heart sequence data is synchronized.

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‎11-29-2022 13:41 - edited ‎11-29-2022 13:42

In response to AGRASSE

‎11-29-2022 13:41 - edited ‎11-29-2022 13:42

Yes I'm beginning to think the same.

 

Despite the wrong day being highlighted, all data is showing under the correct day.

 

All data for today is showing under Tuesdays tab, despite Wednesday's tab being highlighted.

 

Hoping it is just a visual bug, but I'm starting to think this bug could be linked to the spurious heart rate sync to the app.

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