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Incorrect info from GPS

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‎05-21-2016 03:25

‎05-21-2016 03:25

I've been out for a run today and tracked it from my phone to use the gps for distance/pace etc like I always do and never have any problems. I did a route which I know is just short of 4 miles but the app has tracked it as 2.38 miles, and the map is showing I went somewhere completely different to where I went!!! Has any one experienced this and/or know how to fix it for next time?!
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3 REPLIES 3

‎06-03-2016 02:10

‎06-03-2016 02:10

Hi @CHARLOTTE91

 

Have moved this thread from the Charge HR to the Android App section to increase the chance of getting a solution.

 

Your post will get more attention here.

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‎06-03-2016 09:11 - edited ‎06-03-2016 09:12

‎06-03-2016 09:11 - edited ‎06-03-2016 09:12

@CHARLOTTE91 We recently released the Fitbit App for Android, version 2.26 update. I recommend updating your app for 2.26 and then giving it another try. 

 

Also worth noting, MobileRun uses your phone's GPS sensors.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎06-03-2016 11:45

In response to ErickFitbit

‎06-03-2016 11:45

Charlotte, does your activity show pace information and has it synced to the dashboard at fitbit.com? If you have an exercise goal set, is it counted as one of your days? I've had a similar issue with displaying the wrong map, but I've not noticed the distance being incorrect.

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