Incorrect time on Charge 2

[Jazzygalinla]

Have synced Charge 2 watch to Samsung 7 phone and it won't accept time difference.  Help.  Phone shows correct time.  Watch doesn't

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Jazzygalinla, welcome to the Community Forums!

Thanks for bringing this to my attention. I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Charge 2 it should display the correct time, or the one that's configured on your mobile device. That said, I recommend you to verify if such information is correctly configured on your mobile device. 

This may be fixed by updating the time zone setting in your Personal Settings too. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

You can also move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? if you're experiencing syncing difficulties.

Keep me posted and let me know if you have any additional questions.

[Jazzygalinla · Accepted solution]

I finally got in touch with Fitbit by phone and they resolved my problem! I was very pleased.  We had to do a force stop and then reset the time designations to off.  A bit more complicated than I anticipated.  So happy they resolved the issue.  Thank you Fitbit!

[RicardoFitbit]

Your reply is appreciated @Jazzygalinla, sorry for the delay in responding.

Thanks for your update, I'm really happy to know that your difficulties were resolved with the assistance that was provided by our Customer Support team. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

See you around!