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Incorrect time on device

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‎12-01-2019 15:53 - last edited on ‎12-02-2019 18:52 by Fitbit Moderator

‎12-01-2019 15:53 - last edited on ‎12-02-2019 18:52 by Fitbit Moderator

Time is off by 10 minutes slower than other digital clocks. Phone ...computers etc ??? Anyone else having this problem.  I just noticed the issue this afternoon.  Ok yesterday 

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎12-02-2019 18:52

‎12-02-2019 18:52

Hello @darcyw681, welcome to the Community Forums!

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your device it should display the correct time (the one that's configured on your mobile device). That said, I recommend you to verify if such information is correctly configured on your phone. 

 

Also, this may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted, I'll be around.

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‎12-04-2019 20:35

In response to RicardoFitbit

‎12-04-2019 20:35

Hi thanks for responding.  I check everything you mention and all those item were ok.  My other devices all showed the correct time using my main device. It was the fitbit sync not functioning correctly.  I find you have to log out at times and turn off the main device. I experience the  time difference happening most of the day, at bed time it would be off 3 to 1 minutes at times.  Everything seems to be working fine for now. I just don't trust fitbit for accurate time. Keep improving the functionality! 

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‎12-05-2019 09:31

In response to RicardoFitbit

‎12-05-2019 09:31

Yes my phone is the base for the time.   everything is working fine on the phone and other devices functioning off of the time.  you don't get it that it was fitbit that was not responding to the correct time. Even when I would sync by pressing fitbit sync.  It would sync and then go off my 10 mins during that  time. I would sync it and then it would be off 3 minutes  to 1 minutes. It only happen on Sunday. It is all better now the magic of your IT group.

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‎12-09-2019 17:03

In response to darcyw681

‎12-09-2019 17:03

You're welcome @darcyw681, thanks for your replies too. My apologies for the delayed response.

 

I appreciate the details that were shared in your post and the update, I'm really happy to know that your concern with the incorrect time on your device was resolved, thanks for your patience with this. Don't hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

 

See you around. 

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