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Incorrect time/date when logging food and sleep

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‎12-08-2019 07:26 - last edited on ‎12-09-2019 14:24 by Fitbit Moderator

‎12-08-2019 07:26 - last edited on ‎12-09-2019 14:24 by Fitbit Moderator

Recently time and date in the app started acting up.

When logging food, default date is yesterday, and I have to manually change the date to tomorrow in order to get it logged today. The same for logging previous dates. Editing log for quantity, for example, demands that I also change the date for a day later, otherwise the log jumps to the previous day. 

Sleep log shows correct time in the summary but one hour later in the log detail. For setting a schedule, I have to choose one hour later to get it set to the desired time. 

Is it all part of the same bug planned to be fixed in the next update? Thx

 

Moderator edit: Subject for clarity 

 

Best Answer
2 REPLIES 2

‎12-09-2019 14:23

‎12-09-2019 14:23

Hello @mcyama66, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for all the information that was shared in your post, your effort and patience with this inconvenience are appreciated. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Which Android mobile device are you using to check the Fitbit app? Does this occur when you also try to log an activity or just with food and sleep logs? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Let me know if you have any additional questions. 

Best Answer
0 Votes

‎12-09-2019 18:42

In response to RicardoFitbit

‎12-09-2019 18:42

Hello. I can't precise when it started, but I suspect it happened on the date DST (daylight saving time) were usually planned to start here in Brazil but didn't, because it's been suspended indefinitely. It means somewhere around the second or third weekend of October. Since the issues started, they haven't stopped. I can't tell you how many times, then. Every time I logged food, or checked sleep logs, I saw the disparity. I tried logging an activity, as you suggested, and the issue didn't happen in that feature. Then I tried the other logs again to see if they had been fixed as well, but they were the same.

I use a smartphone Samsung S7, android 8.0.0 Oreo.

It is now 11:33pm. I've just done what you suggested - uninstalled the app, rebooted the device, reinstalled the app, logged in, synced it. Now it's a lot worse than before. It's set for Automatic time zone, but it restarted as tomorrow, i.e. every counter is zeroed out - steps, floors, etc. even though it is still today in my smartphone. When logging food, default date is still 12/9, still today, shows in graph as "Today", but the entries show in "Yesterday's" summary. The same for activity logging. However, when logging sleep, default date/time is 12/8, 11pm. In order to see today's counters, I have to go to "Yesterday", and in the counter detail I can see that yesterday still isn't over.

Any idea how to get back to the previous state, when at least the day ended at 12am and not at 11pm?

 

Best Answer