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Incorrect time on device

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‎02-24-2020 04:35 - last edited on ‎02-24-2020 10:41 by Fitbit Moderator

‎02-24-2020 04:35 - last edited on ‎02-24-2020 10:41 by Fitbit Moderator

Fitbit charge 3 losing time. Clock keeps getting further behind. Have rebooted. Doesnt do anything. Anyone got any suggestions?

 

Moderator edit: Subject for clarity 

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‎02-24-2020 10:40

‎02-24-2020 10:40

Hi @Yaya27, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Charge 3 it should display the time that's configured on your mobile device.

 

However, if the syncing process doesn't resolve this, you can update the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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