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Unable to setup Versa 2 with Pixel 2

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‎02-23-2020 20:11 - last edited on ‎02-24-2020 10:46 by Fitbit Moderator

‎02-23-2020 20:11 - last edited on ‎02-24-2020 10:46 by Fitbit Moderator

My versa2 has a full charge and I still cannot link it to my Google pixel 2. What's weird is the phone says it's connected, but the app does not. 

 

Moderator edit: Subject for clarity 

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‎02-24-2020 10:46

‎02-24-2020 10:46

Hello @Jules2262, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To resolve this, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

.

Keep me posted, I'll be around if you need anything else.

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