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‎09-25-2019 14:11 - last edited on ‎09-26-2019 16:05 by Fitbit Moderator

‎09-25-2019 14:11 - last edited on ‎09-26-2019 16:05 by Fitbit Moderator

I just purchased a note 10  I finally after many tries got my Fitbit One to connect but in the display I only see my calories and if I log into the app on my computer I can see everything and I do get notified on the app when I've reached my step goal but I can't find where I can see my steps anywhere.. I love my One and I hope it's not true it's being discontinued

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎09-26-2019 16:02

‎09-26-2019 16:02

Hi @Mrshallman. Welcome on board! It's good to see a new face around.

 

I'm glad that you've loved the experience with your One, and let me help you with your concern. Currently the Samsung Galaxy Note 10 isn't part of the compatible devices list, meaning that it hasn't been optimized to work with the Fitbit app. While we cannot guarantee its full functionality, let's give a try to the following steps:

 

  1. Log out from the Fitbit app.
  2. On your phone's settings, tap on Apps > Fitbit app > Storage > Clear cache.
  3. Go back one screen, tap on force stop and reboot your phone.
  4. Open the Fitbit app, log back in and check your details.

 

If your information isn't being displayed, please take a screenshot and attach it in your reply so I can take a deeper look. About your other question, let me share that the Fitbit One isn't longer available for sale in our website. I understand how this may affect you and be sure that this device will continue being supported by our team.

 

I'll be around, keep me posted.

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‎09-29-2019 16:06

In response to LizzyFitbit

‎09-29-2019 16:06

I'm still seeing the same display I've attached the picture here for you

SmartSelect_20190929-160354_Fitbit.jpg

 

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‎09-30-2019 10:03

In response to Mrshallman

‎09-30-2019 10:03

Hello,

 

The check boxes to display the Steps etc just showed up in the app so now I am seeing the steps as primary in the TODAY and not the calories and the other information too!  We are all good now!

 

Not sure what happened but thank you !

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‎10-04-2019 17:56

In response to Mrshallman

‎10-04-2019 17:56

Hi @Mrshallman. It's nice to see you here again.

 

Thanks for keeping me updated, as well for the screenshot shared. I'm glad that it's working now and if you want to rearrange, removed or add a stat to your new dashboard, I'd recommend to check the steps from this help article. You can also move the Activity items and the Today items to your preferred position.

 

By the way, I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

 

Catch you later!

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