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Initial Setup with Samsung Galaxy S 7

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‎02-13-2017 19:24

‎02-13-2017 19:24

I just got my fitbit today and I've been trying to do the inital setup through the app for over 2 hours and after I input the numbers, it just will not connect. My location services are on and I have already restarted both my phone and fitbit with no luck. I have already turned my bluetooth on and off but that didn't help either. Does anyone have a clue as to what might be the cause??

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‎02-13-2017 19:43

‎02-13-2017 19:43

@MelissaAnn90, do you have the phones WiFi turned on?  If so, turn it off and try it again to see if that works.

 

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‎02-14-2017 18:38

In response to USAF-Larry

‎02-14-2017 18:38

no that didn't seem to work. i've done everything and nothing seems to
work. i get as far as putting in the 4 digit code and once it starts
pairing it doesn't sync.
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‎02-19-2017 08:31

In response to MelissaAnn90

‎02-19-2017 08:31

Welcome to the Forums @MelissaAnn90! 

 

Do you have any other Bluetooth devices around that could be interrupting the connection? That could be a possibility. If you do, I'd recommend that you turn any Bluetooth devices off while you try to sync.

 

Additionally, I'd like to ask you what tracker do you have?  What Android version is your S7 running?

 

Look forward to your reply so that I can determine what is going on.

Lanuza | Community Moderator

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