Snyc issues (Fitbit Blaze / Samsung Galaxy S7 Edge)

[Lockheede]

I am having some sync issues.  I can sync data (sometimes) back to my phone (steps, sleep data), but I cannot change settings on my phone to sync to the Blaze (change the watchface, change the daily steps).  My time was also incorrect.  I have done the following:

Shutdown Blaze

Hard reset Blaze

Rebooted phone

Reset bluetooth connections to phone

Uninstalled and reinstalled fitbit app

Removed Blaze from fitbit account and re-set it up (that fixed the time issue)

Any other suggestion before I call fitbit for a replacement?

[Drtallpaul76]

I am having very similar issues on my Android. Did your Samsung have an update recently? 

[Lockheede]

Not that I am aware of. 

[Giovanny]

I'm having the same issue with a Galaxy S6 and Galaxy S6 Edge. The app can sync the steps and other things but I'm not able to change the watchface, set alarms or receive notifications. I hope that technical support can solve this asap.

[LanuzaFitbit]

Thank you very much for joining the Forums @Lockheede, @Drtallpaul76 and @Giovanny!

I'd like to take a closer look into this situation with the Blaze. Please answer the following questions:

• What Android version are you running?
• Have you tried syncing with other device to see if the changes are pushed through?
• When did this start happening?

Look forward to your replies so that I can find the best way to move forward.