Inproper mesurements on the Fitbit app

[psauve_ca]

As of Monday this week, the fitbit app stopped reporting properly.  It will count my steps but when I check the rate of my steps it will only give me a hours of the day.  This also applies to my heart rate,no real data.  The exercise meter doesn't give me any details at all of my workouts which then affects the calorie intake when I log my food.  This all worked perfectly last Saturday and I've not changed any setting in my app.  What is going on? 

Moderator edit: Subject for clarity.

[RodrigoMFitbit · Accepted solution]

@psauve_ca Welcome to the forums. I will gladly help you regarding the data shown on the Fitbit app. 

Thanks for the explanation. However, the situation is not completely clear to me. Would you be so kind to elaborate? What do you mean with the rate of your steps? Are steps not shown at all? Zero steps? What about the heart rate data, do you mean there is no data at all? If you could attach screenshot that would help a lot. Thanks in advance.