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Inspire 2 calories not adding up/Workweek hustle not loading

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‎08-30-2021 18:38 - last edited on ‎08-31-2021 11:11 by Fitbit Moderator

‎08-30-2021 18:38 - last edited on ‎08-31-2021 11:11 by Fitbit Moderator

Calories do  not add up. Had over 18000 (not manually added) and says only have 900 calories for the entire day. Also, the steps I have are not loading to the workweek hustle. Says I have 0 steps. Already had to resync my tracker, restart the app, and restart my fitbit.

 

Moderator Edit: Clarified subject

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‎08-31-2021 11:16 - last edited on ‎07-02-2024 16:03 by Fitbit Moderator

‎08-31-2021 11:16 - last edited on ‎07-02-2024 16:03 by Fitbit Moderator

@joy28 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I moved your post to this board, in an effort to keep the forums organized. I appreciate the troubleshooting performed prior to posting. 

I'd like you to make sure that your Fitbit app is up-to-date, it should be 3.44 or higher. After this, continue monitoring its functionality between the data that's tracked by your Inspire 2 and the workweek hustle. 

In regards to the Inspire 2 tracking calories burned, double check that your personal information is properly entered in your account, this to ensure that your data is tracked appropriately. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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