help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 calories not adding up/Workweek hustle not loading

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-30-2021 18:38 - last edited on ‎08-31-2021 11:11 by Fitbit Moderator

‎08-30-2021 18:38 - last edited on ‎08-31-2021 11:11 by Fitbit Moderator

Calories do  not add up. Had over 18000 (not manually added) and says only have 900 calories for the entire day. Also, the steps I have are not loading to the workweek hustle. Says I have 0 steps. Already had to resync my tracker, restart the app, and restart my fitbit.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-31-2021 11:16

‎08-31-2021 11:16

@joy28 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I moved your post to this board, in an effort to keep the forums organized. I appreciate the troubleshooting performed prior to posting. 

 

I'd like you to make sure that your Fitbit app is up-to-date, it should be 3.44 or higher. After this, continue monitoring its functionality between the data that's tracked by your Inspire 2 and the workweek hustle. 

 

In regards to the Inspire 2 tracking calories burned, double check that your personal information is properly entered in your account, this to ensure that your data is tracked appropriately. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer