Inspire 3 won't sync

[colans1120]

I was able to sync about a week ago, not able to since. I have restarted my phone, restarted the Inspire, reinstalled the app at least 3 times, nothing is working. One screen says it can't find bluetooth. I know my bluetooth is working because I can connect to my car.

[JuanFitbit]

@colans1120 , A warm welcome to the Community! Thank you for your message and efforts. 

If you haven't done so yet, please have a look at this: Why won't my Fitbit device sync?
Here you'll find more tips that have helped other users. 

[RiekoC]

Hello @colans1120 

Please let us know if you had any success with the troubleshooting steps from the link that @JuanFitbit  provided.

I've seen several Charge 5 and Charge 6 users reporting that they aren't able to sync with the app over the last few days and have submitted an inquiry about the issue.

Which version of the Fitbit app are you using? To find the version information, click on your profile picture/icon in the upper right of the Today page in the Fitbit app. Tap on Help. The Fitbit version number will be on the Help page.

[colans1120]

I'm using version 4.28

I believe I've done everything possible; disconnect/reconnect bluetooth, shutdown and restart my fitbit device, reinstall the app, restart phone

[colans1120]

Thanks, I've tried all those steps (I believe) and still doesn't work. disconnect/reconnect bluetooth, shutdown and restart my fitbit device, reinstall the app, restart phone, nothing is working.

[colans1120]

I just tried syncing again. It states "there was an error while trying to bluetooth pair your device". I know bluetooth works because my phone works with my car.

[JuanFitbit]

@RiekoC , Thank you for your help . 

@colans1120 Thank you for your replies and further efforts. 
Do you have any other Bluetooth devices near or connected to the  mobile device? If so try turning them off or have them on another room. 
Are you having difficulties when connected to Wifi or mobile data?

In the meantime try these steps, you have already done some of  them but the order is important:

• Restart your Inspire 3.
• Please on the phone, go to Settings>Bluetooth and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone's operating system version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT try to connect to the tracker from there.
• Go on the app. From here, try setting up the tracker as a new device.

[Epc80]

My Fitbit Inspire 3 stopped syncing to the Fitbit app yesterday. I tried most if not all recommendations in this string with no success.

I have had more issues trying to run a Google fitbit on a Google phone than on an iPhone 11 pro. 

Using: Google pixel 9 pro, android 15, Fitbit app 4.28, firmware 210.26. 

[Epc80]

Just talked to Fitbit Customer Service and they acknowledged there is an issue with their app today that is being investigated. Was told the fix might take a few days.

[colans1120]

Thanks JuanFitbit but unfortunately that didn't work. The app has been searching for my Inspire for 30 minutes! My device is charging right next to my phone.

Maybe I'll try all this again in a couple of days based on what Epc80 wrote.

[YOMISTYITSJENNY]

I’ve tried everything Juan said also, Epc80 must be right. Just hope it starts working again soon. I e lost 2 days worth of workout data and heart rate tracking 

[delia72358]

My inspire 3 is doing the same thing. Works fine when connected to and IPhone. Now my Inspire 2 is doing the same thing. So, I know it's the app on android.

[Groundhopper]

I have been unable to sync my inspire 3 since completing an update on my Samsung A13 last week. My wife has the same problem with her Luxe as she also updated her A13

We have tried every thing to no avail

Could there be a conflict with the phone update ?

[justkeepwalking]

By downgrading to 4.26.1 from sep 10 it resolves the issue. I did it first on my phone and it immediately fixed it. Then I did it on my wife’s phone and it fixed it. Please let us know when this is fixed so I can enable auto updates again. 

Thanks Steve

[FlyFisher57]

Juan,

You are apparently not in the loop with Fitbit. Well-known that there exists a problem between 4.28, 4.28.1, and several devices.  We appreciate that you want to assist customers. The usual remedies cited in your post do not work. If you are an employee of Fitbit, or a volunteer moderator sponsored by Fitbit, please ask the Fitbit management chain to get you the real story. I suggest you tell them you are concerned that without the real information, you, Fitbit's representative, will not be able to continue to be accepted as the trusted advisor you are on this forum. Thank you.

[RiekoC]

Hello @colans1120 , @justkeepwalking , @Groundhopper , @delia72358 , @YOMISTYITSJENNY , @Epc80 

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.

[JuanFitbit]

@RiekoC  Thank you for updating the thread. 

To everybody else, I'll copy the thread von ManuFitbit  over here so that you all get the info together. 
Please keep in mind that this solution is for Android only. 

A bug that caused issues with syncing and pairing has been fixed. Sorry for the inconveniences that this may caused to you. Please, upgrade to the Fitbit App version 4.28.2 since it includes a bug fix. If you don't see an update available, please wait until this will be available.  

Updating to this new app should solve the syncing/pairing bug (i.e. perform a manual sync by pulling down on the Today screen to determine if syncing is successful.) If after updating your Fitbit app you still have this situation, please restart your phone.

If restarting your phone still doesn't resolve the issue, the steps listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or smartwatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit trackers or smartwatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the tracker or smartwatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

[PhilipL]

I have updated the app to 4.28.2 and done the above steps, but I still cannot link my Versa 3 to the app, the app just can't find find it. I have tried restarting app, watch, bluetooth and tablet etc, but nothing works, the tablet will find it OK on bluetooth, but the app doesn't. The app is still broken and useless as far as I am concerned and I'm getting fed up with it all.

[snowballs_mom]

@PhilipL Thank you for reporting back. I am sorry to hear they still have not fixed the issue.

[delia72358]

I downloaded the new app and done all those steps it still won't work